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Wednesday, 23 November 2016

Outstanding

Once again I cannot fault the customer service offered by Ledco, the parent company of LEDLenser.


A couple of months ago my LEDLenser Aviator stopped working properly and when I opened it up to have a look inside the batteries had leaked, badly corroded the contacts inside and damaged the casing. I tried cleaning with vinegar but it was too far gone to be saved. Not wanting to lose one of my favourite torches I contacted Ledco to see if they could recommend anything I hadn't thought of. I held my hands up, I knew it was my own fault for not checking the batteries for over a year and it was no fault of the appliance itself. To my complete surprise they offered to repair/replace it under warranty, so I sent it off and about 6 weeks later they sent back a brand new torch of the same model.





This torch packs a great amount of light for its size but for me it really comes in to its own because it has a red light powered by a laser, which is great for lighting things up without drawing too much attention to yourself, such as if you do a bit of wild camping. Definitely a bit of kit worth having.



30 Days of Yoga Day 23









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10 comments

  1. I love those little flashlights and keep them everywhere. You're right that they put out a lot of light. This is the tie of year to get the bargains on sale so I'm going to stock up!

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    Replies
    1. Might be some deals on "cyber monday"

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  2. Great customer service is so rare today. You are good to shout out their company. Perhaps it will make other companies do better as well.

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    Replies
    1. We can only hope, as you say it is a rarity these days

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  3. Fab customer service there!

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    Replies
    1. It's not the first time I've had fantastic service from them either

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  4. Great to hear of a company going that extra mile.

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    Replies
    1. It definitely promotes brand loyalty, I'd certainly prefer to save up and buy from the in the future instead of buying cheap and often

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  5. Always great to hear about good customer service!

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  6. My hubby has always taught me the benefit of dealing with reputable companies in quality products...they always stand behind their products. Usually you spend more money, but you get a better item. Glad they were able to take care of your problem!

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We are always glad to hear your comments, thoughts and opinions :)

Etsy

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